REFUND AND CANCELLATION POLICY
As a company dealing in exchange services related to virtual currencies for digital currencies (crypto-currency), Digital Coin Trade®™ relies on this Return and Cancellation Policy to ensure customer satisfaction with every purchase. When a customer contacts us, our initial response is to assist getting technical support or customer service for the customer on the product/service that the customer purchased. However, in some cases a product/service may be unsatisfactory to the customer for reasons completely beyond our control, in which case a refund or a cancellation may be processed.
Digital Coin Trade®™ will, in its sole and absolute discretion, allow for the refund of any of our digital product (services) purchased within 30 days from the date of purchase (IF INVESTED OR NOT INVESTED). PLEASE NOTE For live trading and networking billing products/services (Binary Forced Matrix Slots/Positions) are not refundable after purchase.
Customers requesting a refund after 30 days with our investment service/product will be required to work directly with the technical support or customer service in order to authenticate the validity cause of refund which in turn will help both us and other customers reduce such experience with refund request associated to similar issues and help us better our customer's experience with the use of our products/services.
If a customer requests a refund and the refund is approved, the money for the requested transaction is refunded back to the customer, in part (Installement payment) or whole (full payment). If the refund request is for an investment already in the withdrawal billing, then the refund policy allows for the deduction of the withdrawal payment (in cash balance wallet) to be substracted from the initial capital. A refund on an accrual billing investment will also result in cancellation (meaning if you have invested your capital and later on request for a refund on or after 30days, your account will be cancelled from the system). Refunds will only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund...When a product/service is cancelled, the customer generally receives a partial refund minus our 20% deduction fee (penalty fee).
Digital Coin Trade®™ has every incentive to keep customers happy by providing quality products (services). To promote customer satisfaction, Digital Coin Trade®™reserves the right to reverse a sale, including but not limited to the following:
If the customer provides a valid reason for requesting a refund within 30 days of purchase;
If our customer service team confirms there is a valid reason for the return;
If the customer provides a valid report that the charge was fraudulent or unauthorized;
In order to comply with credit card industry rules, Digital Coin Trade®™ terms of service, our e-payment gateways, U.S. law, and requests from verified US judiciary or law enforcement agents;
or For any other reason Digital Coin Trade®™ deems appropriate.
ATTENTION: Please Note that Digital Coin Trade®™ Do not provide refunds for it's Live Trading and Binary matrix system.
Digital Coin Trade®™ allows customer to cancel any investment product/service already invested or not at any time. A cancellation means that no future access to that account will be permitted on the platform. The cancellation of any product/service does not generate a full refund - it carries a 20% fine payment.
Customers requesting serial or repeated refund request may be blocked from making further purchases of our products (services). Customers that violate the terms of services of Digital Coin Trade®™ may have their right of refund revoked for such product (services).
This Refund and Cancellation Policy is part of, and incorporated within, the Digital Coin Trade®™ Terms of Services. As a condition of registering with Digital Coin Trade®™ and using the Digital Coin Trade®™ Services, you expressly acknowledge that you have read and understand this Refund and Cancellation Policy and you agree to be bound by its terms and conditions. If at any time you disagree with this Refund and Cancellation Policy or any part of it, your sole remedy is to cease all use of the Digital Coin Trade®™ Services and terminate your account. Please note, however, that any transactions which occurred prior to the date of such termination shall be governed and controlled in full by the terms of this Refund and Cancellation Policy.
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